Support
Email support@labeljig.app. Include your printer model and what you see on screen.
The printer isn't printing
Open the printer in the Printers tab and tap Not Printing. LabelJig checks the printer and shows one fix at a time. When it runs out of fixes, it prints a configuration label you can include in your email.
The app can't find my printer
Check that the printer is on and that your iPhone or iPad is on the same network. Allow Local Network access in Settings > Privacy & Security > Local Network. For Bluetooth, keep the device within a few feet of the printer and turn Bluetooth on.
Labels print in the wrong place or skip
Open the printer and tap Calibrate Labels. If the size is wrong, tap Change Labels and pick the labels that are loaded.
Labels come out blank
Labels without a ribbon print on one side only. Load the roll with the printable side facing up.
Restoring Pro on a new device
Open any Pro feature and tap Restore Purchases, signed in with the Apple ID you bought Pro with. Family Sharing members get Pro too.
Canceling the yearly subscription
Open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before it renews. Your printers and templates stay, and keep printing.
Which printers work?
Zebra desktop, industrial, and mobile printers that use ZPL. Printers set to CPCL or line print can be switched to ZPL from the app.